課程名稱：Microsoft 365 Certified Fundamentals 國際認可證書課程 (1科 M365 商務雲端，Copilot & AI Agent)
- 簡稱：Microsoft 365 Fundamentals Training Course |
Exam AB-900: Microsoft 365 Copilot and Agent Administration
1. Microsoft 365 Copilot and Agents Overview
1.1 Introduction to Digital Workspace in Agentic AI era and Copilot
1.1.1 Introduction to Microsoft 365 Copilot
1.1.2 Microsoft 365 Copilot architecture
1.1.3 Microsoft Graph + Work IQ: Copilot’s intelligence foundation
1.1.4 Large Language Models (LLMs)
1.1.5 Copilot orchestration service
1.1.6 Introduction to the Copilot prompt lifecycle
1.2 Agents Overview
1.2.1 Types of agents
1.2.2 Agents in Microsoft 365 Copilot Chat
1.2.3 Agents in SharePoint
1.2.4 Tools used for creating agents in Copilot Chat and SharePoint
1.3 Compare Microsoft 365 Copilot and agents
1.3.1 Compare core capabilities and key benefits
1.3.2 Explore how Copilot and agents support productivity and automation
1.3.3 Best practices for managing governance, identity, and runbooks
1.3.4 Operational limitations and common failure modes
1.4 Compare Microsoft 365 Copilot licensing models
1.4.1 Copilot licensing plans and feature comparison
1.4.2 Examples that describe key differences
1.4.3 Microsoft 365 Copilot monthly license model
1.4.4 Pay-as-you-go Copilot model
1.4.5 Differences between licensing models
1.4.6 License implications for Microsoft SharePoint
1.4.7 Cost considerations and budgeting tips
2. Plan and deploy Microsoft 365 Copilot and agents
2.1 Copilot features that can be enabled or disabled
2.2 Administrative control over feature availability
2.2.1 Case Study: Departmental feature enablement
2.3 Feature planning and governance considerations
2.3.1 Case Study: Phased deployment with groups
2.4 Permissions and roles required to manage these features
2.4.1 Case Study: Governance committee in action
2.5 Best practices for feature rollout
2.5.1 Case Study: Role delegation in a global enterprise
2.6 The Microsoft 365 Copilot Adoption site
2.6.1 Case Study: Structured rollout at a university
2.7 Manage your AI agents with Agent365
2.8 Real-world use cases for Copilot and agents
2.8.1 Introduction
2.8.2 Use cases for Microsoft 365 Copilot
2.8.3 Use cases for the Researcher agent in Microsoft 365 Copilot
2.8.4 Use cases for the Analyst agent in Microsoft 365 Copilot
2.8.5 Use cases for other prebuilt agents
2.8.6 Use cases for custom agents built by everyday business users
2.8.7 Use cases for SharePoint agents
2.8.8 Use cases for custom, advanced Copilot agents
2.8.9 Selecting the right tool (Copilot vs. Agent)
3. Administrative tasks for Microsoft 365 Copilot
3.1 Preface
3.2 Manage Copilot licenses and pay-as-you-go billing
3.2.1 How to assign Microsoft 365 Copilot licenses to users
3.2.2 Assigning licenses to individual users
3.2.3 Assign licenses through groups
3.2.4 Enable pay-as-you-go billing policies for Copilot services
3.3 Monitor and adjust pay-as-you-go Copilot usage
3.4 Usage monitoring scenarios and best practices
3.5 Monitor Microsoft 365 Copilot usage and adoption
3.5.1 About Copilot Usage and Adaption
3.5.2 Tracking user adoption of Microsoft 365 Copilot
3.5.3 Use Copilot Analytics for deeper analysis
3.5.4 Identify adoption trends and usage patterns
3.5.5 Strategies to drive adoption across the organization
3.5.6 Reporting tools and dashboards
4. Manage and govern Microsoft 365 Copilot prompts
4.1 Prompt management in Microsoft 365 Copilot
4.2 How to manage prompts
4.3 Tips for prompt standardization across teams
4.4 Operational best practices for Microsoft 365 Copilot
4.4.1 Configure admin roles and permissions
4.4.2 Best practices for license assignment and user onboarding
4.4.3 Troubleshooting common issues
4.4.4 Communicating changes to end users
5. Administrative tasks for Microsoft 365 Copilot agents
5.1 Create a Microsoft 365 Copilot Chat agent - Part A
5.1.1 Use the Describe tab (if available) to begin the agent creation process
5.1.2 Create a Microsoft 365 Copilot Chat agent - Part B
5.2 Manage user access and permissions for Agents
5.2.1 Licensing and agent types
5.2.2 Overview to configuring user access to agents
5.2.3 Assign a Copilot license in the Microsoft 365 admin center
5.2.4 Assign an environment role in the Power Platform admin center
5.2.5 Group-based role assignments
5.2.6 Security best practices
5.3 Agent approval and governance
5.3.1 Agent types you can manage
5.3.2 Understanding the approval process for agents
5.3.3 Role of admins and stakeholders in the approval process
5.3.4 Managing agent updates and version control
5.3.5 Governance policies for agent deployment
5.3.6 Security and compliance considerations
5.4 Agent Testing
5.4.1 Introduction to Testing an Agent
6. Data Security Posture Management for AI
6.1 DSPM for AI Overview
6.2 Using DSPM for AI
6.3 Security Copilot Integration in Microsoft Purview
7. Overview of Microsoft 365 Enterprise
7.1 Components, Plans and Features of Microsoft 365 Enterprise
7.1.1 Components of Microsoft 365 Enterprise
7.1.2 Microsoft 365 Enterprise Plans
7.1.3 Microsoft 365 Enterprise Benefits
7.1.4 Microsoft 365 Enterprise Local and Cloud Productivity services
7.1.5 Microsoft 365 Enterprise based Modern Workplace
7.1.6 Microsoft 365 for enterprise plans
7.1.7 The Foundation Infrastructure of Microsoft 365 Enterprise
7.1.8 Workloads and Online Services provided by Microsoft 365 Enterprise
7.2 End of Service for Office 2010 clients, Servers and Windows 7
7.3 Three Ways to deploy Microsoft Enterprise 365
7.4 Additional Microsoft 365 solutions
7.4.1 Microsoft 365 Business
7.4.2 Microsoft 365 Education
7.4.3 Microsoft 365 Government
8. Microsoft 365 Cloud Architecture – Cloud Identity services
8.1 Microsoft Cloud Identity solutions for enterprise architects
8.2 Using Microsoft Entra ID as your Identity as a Service (IDaaS) provider
8.2.1 About Microsoft Entra ID Free Edition
8.2.2 About Microsoft Entra ID Premium Edition
8.3 Microsoft Entra ID integration capabilities
8.3.1 Integration across Microsoft’s cloud
8.3.2 Windows 10/11 Azure AD Join
9. Microsoft 365 Cloud Architecture – Cloud Security
9.1 Understanding Cloud Service Models
9.1.1 Software-as-a-Service (SaaS)
9.1.2 Platform-as-a-Service (PaaS)
9.1.3 Infrastructure-as-a-Service (IaaS)
9.1.4 Private Cloud
9.1.5 Responsibility of each Cloud Service Models
9.1.6 Governance & Security Policy
9.1.7 Administrative Privilege Management
9.1.8 Identity Systems and Identity Management
9.1.9 Threat Awareness
9.1.10 Data Protection
10. Microsoft 365 Cloud Architecture – Cloud Networking
10.1 Evolving your network for cloud connectivity
10.1.1 Before the cloud
10.1.2 After the cloud
10.1.3 Networking for SaaS
10.1.4 Networking for Azure PaaS
10.1.5 Networking for Azure IaaS
10.2 Elements and Connectivity options
10.2.1 Steps to prepare your On-premises network
10.2.2 Steps to prepare your Internet connectivity
10.2.3 Microsoft Cloud Connectivity options
10.3 Using ExpressRoute for connecting to Microsoft Cloud
10.3.1 Without ExpressRoute
10.3.2 With ExpressRoute
10.3.3 ExpressRoute Connectivity Models
10.3.4 ExpressRoute peering relationships to Microsoft 365 Cloud Services
10.3.5 Example deployment and traffic flow with ExpressRoute connection
10.4 Designing Networking for Azure Platform-as-a-Service
10.4.1 Internet Bandwidth for Azure PaaS
10.4.2 Using Azure Application Gateway
10.4.3 Azure Traffic Manager
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