課程時間
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
課程優惠！ 現凡同時報讀以下兩個課程：即減 $1,000！
推介服務：課堂錄影隨時睇 (在家觀看 = 0%，在校觀看 = 100%)
學員使用 WhatsApp、電話或本網頁報名，待本中心確認已為學員留位後，即可使用
* 各政府部門可使用 P Card 付款 ® 官方授權機構硬性規定，報讀 ITIL® 課程時必須同時繳交相應的考試費
推介服務：課堂錄影隨時睇 (在家觀看 = 100%，在校觀看 = 0%)
學員使用 WhatsApp、電話或本網頁報名，待本中心確認已為學員留位後，即可使用
* 各政府部門可使用 P Card 付款 ® 官方授權機構硬性規定，報讀 ITIL® 課程時必須同時繳交相應的考試費
注意！ 客戶必須查問報讀學校的教育局註冊編號，以確認該校為註冊學校，以免蒙受不必要的損失！
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
ITIL® 是 Information Technology Infrastructure Library 的簡稱。ITIL® 描述服務管理的最佳實務。由於 ITIL® 的內容建基於不同的服務、服務經理、學術研究、顧問等，故此 ITIL® 所描述的方法相當中肯、應用層面亦相當廣泛。
ITIL® 4 是最新的 ITIL® 版本，以下是 ITIL® 4 的 Certification Scheme:
Copyright © AXELOS Limited 2023. Used under permission of AXELOS Limited. All rights reserved.
® 4 Leader: Digital & IT Strategy (DITS) 國際認可證書課程是由教授 ITIL® 課程多年的 ITIL® 認可導師 Franco 配合本中心自行編制的教材授課，課程內容覆蓋 ITIL® 4 Leader: Digital & IT Strategy (DITS) 所要求的內容，針對考試重點授課，使同學能通過考試。
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
1. ITIL® 認可導師： 專業 ITIL® 認可導師教授。
2. ITIL® 認可教材： 本課程會使用本中心編制的 ITIL® 4 Leader: Digital & IT Strategy (DITS) 認可教材教授。
3. 提供模擬考試題目： 本中心為學員提供 ITIL® 4 Leader: Digital & IT Strategy (DITS) 的模擬考試題目，每條考試題目均附有標準答案。
4. 免費重讀： 傳統課堂學員可於課程結束後三個月內免費重看課堂錄影。
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
要取得 ITIL® 4 Leader: Digital & IT Strategy (DITS) 國際認可證書，同學需要
通過 Case study assessment (Practical assignments)，由課程導師 評核是否達到合格水平。 通過 MCQ assessment (Multiple-choice exam)。 提交具備 3 年管理經驗的 CV。
學員可以選擇在本中心或在家應考 ITIL® 4 Leader: Digital & IT Strategy (DITS) 考試。
選擇本中心考試的學員，請學員必須聯絡本中心職員以作安排。
電話：3580-1893 辦公時間：一至五：14:15 - 22:00；六及日：12:15 - 20:00 (星期三及公眾假期休息)
選擇在家考試的學員，學員需要自行準備電腦考試，而考試環境和電腦需要符合以下的要求。
考試環境要求:
There is only one doorway for access in and out of the room. The room is private, and you can be sure you will be alone for the entire exam. The walls and desk/table(s) are clear of all unnecessary and/or unauthorized items (e.g., posters, post-it notes, papers and books). Where note paper or other resources are allowed, you can and should have this available on your desk for your exam onboarding. You must show these authorized items to the Proctor on request, so they can ensure there is nothing on them that could provide an unfair advantage. No screens are visible, other than the screen which is being used to take the exam. There is adequate light to ensure the Proctor can see you clearly throughout the exam. Light should not be directed toward the webcam.
考試電腦要求:
Windows® 11, Windows® 10 version 17763 or later (Windows 10S is not supported), Windows® 8.1, Windows® 8. Internet Explorer version 10 or greater. Dual-core 2.4GHz CPU or faster with 2GB of RAM (Minimum requirements). Active Full-Time/Broadband internet connection of at least 4Mbps. 16-bit monitor (at least 15") with screen resolution 1024 x 768 or higher. Speakers and microphone. Keyboard and mouse or another pointing device (keyboard set to English characters). A single web camera you can rotate. Cameras are clear and free from obstruction. You can rotate your webcam 360 degrees, low and high, to show all areas of the room, including under the desk, the desk surface and any other areas that may pose a risk to exam security. The computer sound settings are set to Speakers and Microphones. Headsets are not allowed during the exam. The screen and webcam are positioned so that you and the doorway of the room are fully visible to the Proctor through the webcam. You are sat comfortably and can maintain the same position, in full view of the Proctor, throughout the exam. 同學需於報讀課程時出示 ITIL® 4 Foundation 或 ITIL® 4 Managing Professional Transition 證書正本以辦理手續。
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
課程名稱：ITIL® 4 Leader: Digital & IT Strategy (DITS) 國際認可證書課程 ITIL® 4 DITS Training Course
Introduction to ITIL® 4 Leader Digital and IT Strategy (DITS) Qualification and Examination
Quoted ITIL® text from publications
Demonstrate the use of ITIL® Guiding Principles in Digital and IT Strategy decisions and activities [Syllabus Reference: 1, BL4]
Understand how to leverage digital strategy to react to digital disruption [Syllabus Reference: 2, BL2 + BL3]
Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value [Syllabus Reference: 3, BL3]
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology [Syllabus Reference: 4, BL3 + BL4]
Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence [Syllabus Reference: 5, BL3 + BL4]
Understand the risks and opportunities of Digital and IT Strategy [Syllabus Reference: 6, BL2 + BL3]
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy [Syllabus Reference: 7, BL2 + BL3]
Understand how to implement a Digital and IT Strategy [Syllabus Reference: 8, BL2 + BL3 + BL4]
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
1 Introduction to ITIL® 4 Leader Digital and IT Strategy (DITS) Qualification and Examination 1.1 Purpose 1.2 Prerequisites 1.3 Case study overview 1.4 Exam Overview 2 Quoted ITIL® text from publications 3 Demonstrate the use of ITIL® Guiding Principles in Digital and IT Strategy decisions and activities [Syllabus Reference: 1, BL4] 3.1 Relate the ITIL® guiding principles to all aspects of Digital and IT Strategy: [Syllabus Reference: 1.1, BL4] 3.1.1 Focus on values [Syllabus Reference: 1.1a, BL4] 3.1.2 Start where you are [Syllabus Reference: 1.1b, BL4] 3.1.3 Progress iteratively with feedback [Syllabus Reference: 1.1c, BL4] 3.1.4 Collaborate and promote visibility [Syllabus Reference: 1.1d, BL4] 3.1.5 Think and work holistically [Syllabus Reference: 1.1e, BL4] 3.1.6 Keep it simple and practical [Syllabus Reference: 1.1f, BL4] 3.1.7 Optimize and automate [Syllabus Reference: 1.1g, BL4] 3.2 Conclusion 4 Understand how to leverage digital strategy to react to digital disruption [Syllabus Reference: 2, BL2 + BL3] 4.1 Understand the following concepts: [Syllabus Reference: 2.1, BL2] 4.1.1 Digital Technology [Syllabus Reference: 2.1a, BL2] 4.1.1.1 Digital, Information, operational, and communications technology 4.1.1.2 Information technology 4.1.1.3 Operational technology and IoT (Internet of Things) 4.1.1.4 Communication technology 4.1.2 Digital Business [Syllabus Reference: 2.1b, BL2] 4.1.3 Digital Organization [Syllabus Reference: 2.1c, BL2] 4.1.4 Digitization [Syllabus Reference: 2.1d, BL2] 4.1.5 Digital Transformation [Syllabus Reference: 2.1e, BL2] 4.2 Understand the following concepts: [Syllabus Reference: 2.2, BL2] 4.2.1 Business Strategy and Business Models [Syllabus Reference: 2.2a, BL2] 4.2.1.1 Business strategy 4.2.1.2 Business Models 4.2.2 Digital and IT Strategy [Syllabus Reference: 2.2b, BL2] 4.2.2.1 Digital strategy 4.2.2.2 IT strategy 4.2.3 Product Management and Service Management [Syllabus Reference: 2.2c + 2.2d, BL2] 4.2.3.1 Products and services 4.3 Know how to explain the relationship between Digital and IT Strategy and the components of the ITIL SVS. [Syllabus Reference: 2.3, BL3] 4.3.1 Strategy and the service value system (SVS) 4.3.1.1 Opportunity and Demand 4.3.1.1.1 Opportunity 4.3.1.1.2 Demand 4.3.1.2 Value 4.3.1.2.1 Unique value proposition (UVP) 4.3.1.3 Governance 4.3.1.4 Guiding principles (not in syllabus section 2.3, just for reference) 4.3.1.5 Continual improvement 4.3.1.6 Practices 4.3.1.7 Strategy management practice 4.3.1.7.1 Purpose and description 4.3.1.7.2 Practice success factors (PSFs) 4.3.1.7.2.1 Ensuring that the organization's strategies are effective and sustainable, and meet stakeholders' evolving needs 4.3.1.7.2.2 Ensuring that the agreed strategies and models are communicated across the organization and embedded into the organizations' practices and value streams 5 Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value [Syllabus Reference: 3, BL3] 5.1 Explain environmental analysis in terms of: [Syllabus Reference: 3.1, BL3] 5.1.1 External analysis: PESTLE [Syllabus Reference: 3.1a, BL3] 5.1.2 Internal analysis: The Four Dimensions of Service Management [Syllabus Reference: 3.1b, BL3] 5.1.3 Interaction between the organization and its environment [Syllabus Reference: 3.1a + 3.1b, BL3] 5.1.4 Using the results of environmental analysis [Syllabus Reference: 3.1a + 3.1b, BL3] 6 Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology [Syllabus Reference: 4, BL3 + BL4] 6.1 Know how to show how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is [Syllabus Reference: 4.1, BL3] 6.1.1 Agility and resilience 6.2 Know how to analyse the VUCA factors and address them in a Digital and IT Strategy [Syllabus Reference: 4.2, BL4] 6.2.1 Long-term momentum: Ensuring organizational viability 6.2.1.1 UVCA 6.2.1.1.1 Digital transformation 6.2.1.1.2 Service economy 6.2.1.1.3 Digital transformation and service economy contribute to the VUCA environment 6.2.1.2 Ensuring the viability of digital organizations 6.2.1.2.1 The guiding principles 6.2.1.2.2 Key behaviour patterns and organizational characteristics 6.2.1.3 Strategic approaches to address VUCA 6.2.1.3.1 Addressing volatility 6.2.1.3.2 Addressing uncertainty 6.2.1.3.3 Addressing complexity 6.2.1.3.4 Addressing ambiguity 6.3 Explain and compare three levels of digital disruption: [Syllabus Reference: 4.3, BL3] 6.3.1 Digital disruption 6.3.2 Ecosystem [Syllabus Reference: 4.3a, BL3] 6.3.3 Industry/market [Syllabus Reference: 4.3b, BL3] 6.3.3.1 Industry disruption 6.3.3.2 Market disruption 6.3.4 Organizational [Syllabus Reference: 4.3c, BL3] 6.3.5 Being a disruptor or responding to disruption 6.4 Show how an organization’s position in a particular market or industry is influenced by the following factors: [Syllabus Reference: 4.4, BL3] 6.4.1 Achieving customer/market relevance [Syllabus Reference: 4.4a, BL3] 6.4.2 Achieving operational excellence [Syllabus Reference: 4.4b, BL3] 6.4.3 Internal and external focus [Syllabus Reference: 4.4c, BL3] 6.4.3.1 Internal focus / inward 6.4.3.2 External focus / outward 6.4.4 Balanced approach [Syllabus Reference: 4.4d, BL3] 6.5 Use a digital positioning tool to determine the appropriate position for a digital organization [Syllabus Reference: 4.5, BL4] 6.5.1 Maturity models 6.5.1.1 The limits of maturity models 6.5.2 Digital positioning models 7 Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence [Syllabus Reference: 5, BL3 + BL4] 7.1 Know how to apply the following approaches to achieve customer / market relevance: [Syllabus Reference: 5.1, BL3] 7.1.1 Strategic approaches for customer/market relevance 7.1.2 Customer journeys [Syllabus Reference: 5.1a, BL3] 7.1.3 Omni-channel delivery and support [Syllabus Reference: 5.1b, BL3] 7.1.4 Context-sensitive delivery and support [Syllabus Reference: 5.1c, BL3] 7.1.5 Customer analytics [Syllabus Reference: 5.1d, BL3] 7.1.6 Customer feedback and 360 approaches [Syllabus Reference: 5.1e, BL3] 7.1.6.1 Customer 360 approaches 7.1.6.2 Staying relevant: evaluating and responding to customer feedback 7.2 Know how to achieve operational excellence in the four dimensions of service management [Syllabus Reference: 5.2, BL3] 7.2.1 Strategic approaches for operational excellence 7.2.2 Continual improvement as a basis for strategy 7.2.3 Automation 7.2.4 Service optimization 7.2.5 Technology replacement modernization 7.2.6 Sourcing strategies 7.2.7 Workforce strategies 7.2.8 Employee 360 approaches 7.3 Understand the financial aspects of Digital and IT Strategy in terms of the following: [Syllabus Reference: 5.3, BL3] 7.3.1 Financial aspects of digital and IT strategy 7.3.2 Financial policies [Syllabus Reference: 5.3a, BL3] 7.3.2.1 Operational cost (Opex) and Capital Expenditure (Capex) 7.3.2.2 Funding Mix 7.3.2.3 Planning for growth 7.3.2.4 Tax-based strategies 7.3.2.5 The service financial management practice 7.3.2.5.1 Purpose and description 7.3.2.5.2 Practice success factors 7.3.2.5.2.1 Ensuring that the organization's service financial management supports its overall strategy and stakeholder requirements 7.3.2.5.2.2 Ensuring that reliable financial information is available as needed to support decision-making 7.3.3 Portfolio optimization [Syllabus Reference: 5.3b, BL3] 7.3.3.1 The portfolio management 7.3.3.1.1 Purpose and description 7.3.3.1.2 Practice Success Factors (PSF) 7.3.3.1.2.1 Ensuring sound investment decisions for programmes, projects, products, and services within the organization's resource constraints 7.3.3.1.2.2 Ensuring the continual monitoring, review, and optimization of the organization's portfolios 7.3.4 Funding projects, products and services [Syllabus Reference: 5.3c, BL3] 7.3.5 Balancing the cost of innovation and operation [Syllabus Reference: 5.3d, BL3] 7.3.5.1 Full cost recovery model (Working Capital Fund) 7.3.6 Charging models [Syllabus Reference: 5.3e, BL3] 7.3.6.1 The service financial management practice 7.4 Assess strategic approaches for digital organizations [Syllabus Reference: 5.4, BL4] 7.4.1 Strategic approaches for digital organizations 7.4.1.1 Strategic approaches for customer/market relevance 7.4.1.2 Strategic approaches for operational excellence 7.4.1.3 Strategic approaches to evolution 7.4.1.3.1 Innovation 7.4.1.3.2 Agility and resilience 7.4.1.3.3 Organizational change management 7.4.1.3.4 Knowledge management 7.4.1.4 Strategic approaches to social responsibility and sustainability 7.4.1.4.1 Triple bottom line 7.4.1.4.2 Employee fulfilment 8 Understand the risks and opportunities of Digital and IT Strategy [Syllabus Reference: 6, BL2 + BL3] 8.1 Explain the concept of risk management in the context of a digital organization [Syllabus Reference: 6.1, BL2] 8.1.1 Definitions 8.1.2 Risk management in digital organizations 8.1.3 Organizing risk management 8.1.4 The risk management practice 8.1.4.1 Purpose and description 8.1.4.2 Practice Success Factors (PSF) 8.1.4.2.1 Establishing governance of risk management 8.1.4.2.2 Nurturing a risk management culture and identifying risks 8.1.4.2.3 Analysing and evaluating risks 8.1.4.2.3.1 Qualitative risk analysis 8.1.4.2.3.2 Quantitative risk analysis 8.1.4.2.4 Treating, monitoring, and reviewing risks 8.2 In the context of Digital and IT Strategy, explain how to: [Syllabus Reference: 6.2, BL2] 8.2.1 Identify risk [Syllabus Reference: 6.2a, BL2] 8.2.1.1 Disruption risks 8.2.1.2 Innovation risks 8.2.1.3 Cybersecurity risks 8.2.1.4 Engagement risk 8.2.2 Assess risk [Syllabus Reference: 6.2b, BL2] 8.2.2.1 Qualitative risk assessment 8.2.2.2 Quantitative risk assessment 8.3 Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk [Syllabus Reference: 6.3, BL3] 8.3.1 Risk posture: Balancing the risks and rewards of digital technology 8.3.1.1 Risk attitude 8.3.1.2 Risk treatment 8.3.1.3 Achieving a risk-informed mindset and culture 8.4 Explain the concept of innovation, including its key elements and techniques [Syllabus Reference: 6.4, BL2] 8.4.1 Definition 8.4.2 Managing innovation is a strategy capability 8.4.3 Managing innovation is mindset and culture 8.4.4 Achieving a balanced approach to innovation 8.4.5 Formal approach to innovation management 8.4.5.1 Organizing innovation management 8.4.5.2 Activities in managing innovation 8.4.5.2.1 Generating new ideas 8.4.5.2.2 Filtering ideas 8.4.5.2.3 Incubating ideas 8.4.5.2.4 Evaluating ideas 8.4.5.2.5 Selecting ideas 8.4.5.2.6 Identify and charter a team to build and test the innovation 8.4.5.2.7 Developing prototypes 8.4.5.2.8 Design, development, and testing 8.4.6 Evaluating and adopting emerging technology 8.5 Know how to apply techniques to develop and maintain a culture of innovation [Syllabus Reference: 6.5, BL3] 8.5.1 Achieving a balanced approach to innovation 8.5.2 Build a culture that supports innovation 8.5.3 Innovation approaches 8.5.3.1 “Managed chaos” and distributed experimentation 8.5.3.2 Crowdsourced learning 8.5.3.3 Purposeful innovation 8.5.3.4 Continuous learning 9 Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy [Syllabus Reference: 7, BL2 + BL3] 9.1 Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions [Syllabus Reference: 7.1, BL3] 9.1.1 Evaluating current organizational capabilities 9.1.2 Gap analysis 9.1.3 Output 9.1.4 Risks and challenges of digital readiness assessment 9.2 Explain how to define and communicate a vision and a strategy [Syllabus Reference: 7.2, BL2] 9.2.1 Crafting the vision 9.2.1.1 What is a vision? 9.2.1.2 Confirming the scope of the vision 9.2.1.3 Defining the vision 9.2.2 Strategy cycles and planning horizons 9.2.3 Strategy structure and content 9.2.3.1 Strategy consists of many artefacts 9.3 Know how to use business cases to advocate for a Digital and IT Strategy [Syllabus Reference: 7.3, BL3] 9.3.1 Business cases, portfolio, and strategy 9.3.2 Business cases for strategy 9.3.2.1 Quantifying the value of a digital or IT strategy 9.3.3 Communicating the business case 9.3.3.1 Intended audience 9.3.3.2 Timing 9.3.3.3 Format 9.3.3.4 Obtaining and processing feedback 9.3.3.5 Dealing with resistance 10 Understand how to implement a Digital and IT Strategy [Syllabus Reference: 8, BL2 + BL3 + BL4] 10.1 Know how to define operating models for digital organizations [Syllabus Reference: 8.1, BL3] 10.1.1 Operating models 10.1.2 Structuring the organization 10.1.3 Architecture Management practice 10.1.3.1 Purpose and description 10.1.3.2 Practice Success Factors (PSF) 10.1.3.2.1 Ensuring that organization’s strategy is supported with a target reference architecture 10.1.3.2.2 Ensuring that organization’s architecture is continually evolving to the target state 10.1.4 Workforce and Talent Management practice 10.1.4.1 Purpose and description 10.1.4.2 Practice Success Factors (PSF) 10.1.4.2.1 Ensuring the continual alignment of the workforce and talent management approach to the organization's business strategy 10.1.4.2.2 Ensuring that motivated and competent people effectively contribute to the achievement of the organization's objectives 10.1.4.2.3 Ensuring that the administrative processes for this practice effectively support the organization's strategy and objectives 10.2 Explain the major skills required of leaders in a digital organization [Syllabus Reference: 8.2, BL2] 10.2.1 Coordinating strategy and strategic initiatives 10.2.1.1 Education and training 10.2.1.2 Educating peer 10.2.1.3 Educating managers and staff 10.2.1.4 Educating consumers 10.2.1.5 Educating shareholders 10.2.1.6 Educating suppliers 10.2.2 Digital leadership 10.2.2.1 Digital mindset 10.2.2.2 Communication 10.2.2.3 Relationship management 10.2.2.4 Education and learning 10.2.2.5 Evaluating emerging technology and industry trends 10.2.2.6 Agile management techniques 10.2.2.7 Defining and using strategic metrics 10.2.2.8 Orchestrating diverse environments 10.2.2.9 Operationalizing strategy 10.2.2.10 Business and technology management skills 10.3 Apply the following approaches to strategy coordination and implementation: [Syllabus Reference: 8.3, BL4] 10.3.1 How strategies are implemented? 10.3.2 Managing strategic initiatives 10.3.3 Large-scale transformation [Syllabus Reference: 8.3a, BL4] 10.3.4 Incremental transformation [Syllabus Reference: 8.3b, BL4] 10.3.5 Mergers and acquisitions [Syllabus Reference: 8.3c, BL4] 10.3.6 Individual changes [Syllabus Reference: 8.3d, BL4] 10.4 Explain approaches to POMs (parallel operating models) [Syllabus Reference: 8.4, BL2] 10.4.1 Short-term momentum Parallel operation and Parallel operating model (POM) 10.4.1.1 Cannibalism 10.4.1.2 Erosion 10.4.1.3 Concurrence 10.4.1.4 Synergism 10.4.1.5 Ineffective operation models / Fragile POMS 10.5 Explain how to assess success of a Digital and IT Strategy [Syllabus Reference: 8.5, BL2] 10.5.1 Key facts about measurement 10.5.1.1 Types of metrics 10.5.1.2 Lagging and leading metrics 10.5.1.3 Outside-in and inside-out metrics 10.5.1.4 Metrics and indicators 10.5.1.5 Cascading and linking measurement 10.5.1.6 OKR (Objectives and key results) 10.5.2 Measuring a strategy 10.5.2.1 Strategy measurement principles 10.5.2.2 Measuring the progress 10.5.2.3 Measuring the performance 10.5.2.4 Measuring the relevance 10.5.3 Instrumenting strategy 10.5.3.1 Operational reports and dashboards 10.5.3.2 Analytical reports 10.5.3.3 Operational vs analytical reports 10.5.4 Strategy review 10.5.5 Measurement and reporting practice 10.5.5.1 Purpose and description 10.5.5.2 Practice success factors 10.5.5.2.1 Ensuring that measurements are driven by objectives 10.5.5.2.2 Ensuring the quality and availability of measurement data 10.5.5.2.3 Ensuring effective reporting to support decision-making 10.6 Explain the typical activities of a digital transformation programme [Syllabus Reference: 8.6, BL2] 10.6.1 Typical activities of a digital transformation programme 10.6.1.1 Scenario 1: building capabilities to become a digital organization 10.6.1.2 Scenario 2: conducting a single digital transformation initiative
繳付學費，過程簡便！
