課程時間
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
只有我們夠膽提供： 本課程提供合格保障！
課程費用連同考試費用，低至 $7,702！
課程優惠！ 現凡同時報讀以下四個課程：即減 $1,400！ 報讀其中三個即減 $960！報讀其中兩個即減 $600！
推介服務：課堂錄影隨時睇 (在家觀看 = 0%，在校觀看 = 100%)
學員使用電話或本網頁報名，待本中心確認已為學員留位後，即可使用
* 各政府部門可使用 P Card 付款 ® 官方授權機構硬性規定，報讀 ITIL® 課程時必須同時繳交相應的考試費
推介服務：課堂錄影隨時睇 (在家觀看 = 100%，在校觀看 = 0%)
學員使用電話或本網頁報名，待本中心確認已為學員留位後，即可使用
* 各政府部門可使用 P Card 付款 ® 官方授權機構硬性規定，報讀 ITIL® 課程時必須同時繳交相應的考試費
注意！ 客戶必須查問報讀學校的教育局註冊編號，以確認該校為註冊學校，以免蒙受不必要的損失！
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
只有我們夠膽提供： 本課程提供合格保障！
課程費用連同考試費用，低至 $7,702！
ITIL® 是 Information Technology Infrastructure Library 的簡稱。ITIL® 描述服務管理的最佳實務。由於 ITIL® 的內容建基於不同的服務、服務經理、學術研究、顧問等，故此 ITIL® 所描述的方法相當中肯、應用層面亦相當廣泛。
ITIL® 4 是最新的 ITIL® 版本，以下是 ITIL® 4 的 Certification Scheme:
Copyright © AXELOS Limited 2023. Used under permission of AXELOS Limited. All rights reserved.
® 4 Specialist: High-velocity IT (HVIT) 國際認可證書課程是由教授 ITIL® 課程多年的 ITIL® 認可導師 Franco 配合本中心自行編制的教材授課，課程內容覆蓋 ITIL® 4 Specialist: High-velocity IT (HVIT) 所要求的內容，針對考試重點授課，使同學能通過考試。
課程名稱：
ITIL® 4 Specialist: High-velocity IT (HVIT) 國際認可證書課程 ITIL® 4 HVIT Training Course
課程時數： 共 18 小時課堂 (共 6
堂)
適合人士： 已具備 ITIL® 4 Foundation 的人士。
授課語言： 以廣東話為主，輔以英語
課程筆記： 本中心導師親自編寫英文為主筆記，而部份英文字附有中文對照。
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
只有我們夠膽提供： 本課程提供合格保障！
課程費用連同考試費用，低至 $7,702！
1. ITIL® 認可導師： 專業 ITIL® 認可導師教授。
2. ITIL® 認可教材： 本課程會使用本中心編制的 ITIL® 4 Specialist: High-velocity IT (HVIT) 認可教材教授。
3. 提供模擬考試題目： 本中心為學員提供 ITIL® 4 Specialist: High-velocity IT (HVIT) 的模擬考試題目，每條考試題目均附有標準答案。
4. 考試合格保障： 本中心 ITIL® 4 Specialist: High-velocity IT (HVIT) 學員於第一次考 ITIL® 4 Specialist: High-velocity IT (HVIT) 若不合格，可申請半費重考ITIL® 4 Specialist: High-velocity IT (HVIT) 一次，但必須符合下列的四項要求：® 4 Specialist: High-velocity IT (HVIT) 考試。® 4 Specialist: High-velocity IT (HVIT) 考試前，必須進行本中心的 ITIL® 4 Specialist: High-velocity IT (HVIT) 試前測驗，並取得90%或以上的分數。
5. 免費重讀： 傳統課堂學員可於課程結束後三個月內免費重看課堂錄影。
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
只有我們夠膽提供： 本課程提供合格保障！
課程費用連同考試費用，低至 $7,702！
學員可以選擇在本中心或在家應考 ITIL® 4 Specialist: High-velocity IT (HVIT) 考試。
選擇本中心考試的學員，請學員必須聯絡本中心職員以作安排。
電話：3580-1893 辦公時間：一至五：14:15 - 22:00；六及日：12:15 - 20:00 (星期三及公眾假期休息)
選擇在家考試的學員，學員需要自行準備電腦考試，而考試環境和電腦需要符合以下的要求。
考試環境要求:
There is only one doorway for access in and out of the room. The room is private, and you can be sure you will be alone for the entire exam. The walls and desk/table(s) are clear of all unnecessary and/or unauthorized items (e.g., posters, post-it notes, papers and books). Where note paper or other resources are allowed, you can and should have this available on your desk for your exam onboarding. You must show these authorized items to the Proctor on request, so they can ensure there is nothing on them that could provide an unfair advantage. No screens are visible, other than the screen which is being used to take the exam. There is adequate light to ensure the Proctor can see you clearly throughout the exam. Light should not be directed toward the webcam.
考試電腦要求:
Windows® 11, Windows® 10 version 17763 or later (Windows 10S is not supported), Windows® 8.1, Windows® 8. Internet Explorer version 10 or greater. Dual-core 2.4GHz CPU or faster with 2GB of RAM (Minimum requirements). Active Full-Time/Broadband internet connection of at least 4Mbps. 16-bit monitor (at least 15") with screen resolution 1024 x 768 or higher. Speakers and microphone. Keyboard and mouse or another pointing device (keyboard set to English characters). A single web camera you can rotate. Cameras are clear and free from obstruction. You can rotate your webcam 360 degrees, low and high, to show all areas of the room, including under the desk, the desk surface and any other areas that may pose a risk to exam security. The computer sound settings are set to Speakers and Microphones. Headsets are not allowed during the exam. The screen and webcam are positioned so that you and the doorway of the room are fully visible to the Proctor through the webcam. You are sat comfortably and can maintain the same position, in full view of the Proctor, throughout the exam. 考試費為 HK$4,682。
同學需於報讀課程時出示 ITIL® 4 Foundation 證書正本以辦理手續。
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
只有我們夠膽提供： 本課程提供合格保障！
課程費用連同考試費用，低至 $7,702！
課程名稱：ITIL® 4 Specialist: High-velocity IT (HVIT) 國際認可證書課程 ITIL® 4 HVIT Training Course
Introduction to ITIL® 4 Managing Professional: High-Velocity IT (HVIT) Qualification and Examination
Bloom’s levels (BL)
Quoted ITIL® text from publications
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT [Syllabus Reference: 1, BL2]
Understand the digital product lifecycle in terms of the ITIL® ‘operating model’ [Syllabus Reference: 2, BL2]
Understand the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT [Syllabus Reference: 3, BL2 + BL3]
Know how to contribute to achieving value with digital products [Syllabus Reference: 4, BL3]
本中心為 ITIL® 官方授權教育中心，課程以認可導師及教材教授。
只有我們夠膽提供： 本課程提供合格保障！
課程費用連同考試費用，低至 $7,702！
1 Introduction to ITIL® 4 Managing Professional: High-Velocity IT (HVIT) Qualification and Examination 1.1 Purpose 1.2 Learning outcome 1.3 Examination 1.3.1 Prerequisites 1.3.2 Duration, number of questions, question types and the pass mark 2 Bloom’s levels (BL) 2.1 BL2 2.2 BL3 3 Quoted ITIL® text from publications 4 Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT [Syllabus Reference: 1, BL2] 4.1 Understand the following terms: [Syllabus Reference: 1.1, BL2] 4.1.1 High-velocity IT [Syllabus Reference: 1.1b, BL2] 4.1.2 Digital technology [Syllabus Reference: 1.1f, BL2] 4.1.2.1 Definitions 4.1.2.2 IT and OT 4.1.3 Digital organization [Syllabus Reference: 1.1a, BL2] 4.1.4 Digital transformation [Syllabus Reference: 1.1c, BL2] 4.1.5 IT transformation [Syllabus Reference: 1.1d, BL2] 4.1.6 Digital product [Syllabus Reference: 1.1e, BL2] 4.2 Understand when the transformation to high-velocity IT is desirable and feasible [Syllabus Reference: 1.2, BL2] 4.3 Understand the five objectives associated with digital products to achieve: [Syllabus Reference: 1.3, BL2] 4.3.1 Valuable investments - strategically innovative and effective application of IT [Syllabus Reference: 1.3a, BL2] 4.3.2 Fast development - quick realization and delivery of IT services and IT-related products [Syllabus Reference: 1.3b, BL2] 4.3.3 Resilient operations - highly resilient IT services and IT-related products [Syllabus Reference: 1.3c, BL2] 4.3.4 Co-created value - effective interactions between service provider and consumer [Syllabus Reference: 1.3d, BL2] 4.3.5 Assured conformance - to governance, risk and compliance (GRC) requirements [Syllabus Reference: 1.3e, BL2] 5 Understand the digital product lifecycle in terms of the ITIL® ‘operating model’ [Syllabus Reference: 2, BL2] 5.1 Understand how high-velocity IT relates to: [Syllabus Reference: 2.1, BL2] 5.1.1 The four dimensions of service management [Syllabus Reference: 2.1a, BL2] 5.1.1.1 HVIT and organizations and people 5.1.1.2 HVIT and information and technology 5.1.1.3 HVIT and partners and suppliers 5.1.1.4 HVIT and value streams and processes 5.1.1.4.1 External factors (PESTEL) and VUCA 5.1.2 The ITIL® service value system [Syllabus Reference: 2.1b, BL2] 5.1.2.1 Adopting the ITIL® service value stream to enable high velocity IT 5.1.2.2 Service value chain 5.1.2.2.1 Value chain activities and DevOps 5.1.2.2.2 Service consumer and DRPSV 5.1.2.2.3 Value streams 5.1.3 The service value chain [Syllabus Reference: 2.1c, BL2] 5.1.3.1 High velocity IT objectives 5.1.3.2 Service value chain 5.1.3.2.1 Value chain activities and DevOps 5.1.3.2.2 Service consumer 5.1.3.3 Value streams 5.1.4 The digital product lifecycle [Syllabus Reference: 2.1d, BL2] 5.1.4.1 Digital product lifecycles 6 Understand the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT [Syllabus Reference: 3, BL2 + BL3] 6.1 Know how to use the following principles, models and concepts to contribute to: [Syllabus Reference: 3.2, BL3] 6.1.1 Accept ambiguity and uncertainty [Syllabus Reference: 3.2d, BL3] 6.1.2 Trust and be trusted [Syllabus Reference: 3.2b, BL3] 6.1.3 Continually raise the bar [Syllabus Reference: 3.2c, BL3] 6.1.4 Help get customers’ jobs done [Syllabus Reference: 3.2a, BL3] 6.1.5 Commit to continual learning [Syllabus Reference: 3.2e, BL3] 6.2 Understand the following principles, models and concepts: [Syllabus Reference: 3.1, BL2] 6.2.1 Models and concepts of HVIT culture / Three categories of models and concepts 6.2.2 Models and concepts 6.2.2.1 Ethics [Syllabus Reference: 3.1a, BL2] 6.2.2.2 Design thinking [Syllabus Reference: 3.1g, BL2] 6.2.2.3 Safety culture [Syllabus Reference: 3.1b, BL2] 6.2.2.4 Lean culture [Syllabus Reference: 3.1c, BL2] 6.2.2.5 Toyota Kata [Syllabus Reference: 3.1d, BL2] 6.2.2.6 Lean / Agile / resilient / continuous [Syllabus Reference: 3.1e, BL2] 6.2.2.6.1 Key characteristics of high velocity IT 6.2.2.6.2 Lean 6.2.2.6.3 Agile 6.2.2.6.4 Resilient 6.2.2.6.5 Continuous 6.2.2.7 Service-dominant logic [Syllabus Reference: 3.1f, BL2] 6.2.2.8 Complexity thinking [Syllabus Reference: 3.1h, BL2] 7 Know how to contribute to achieving value with digital products [Syllabus Reference: 4, BL3] 7.1 Know how the service provider ensures valuable investments are achieved [Syllabus Reference: 4.1, BL3] 7.1.1 Techniques for valuable investments 7.1.1.1 Prioritization techniques 7.1.1.1.1 Cost of delay 7.1.1.1.2 Buy/hold/sell 7.1.1.1.3 Other techniques 7.1.1.1.4 Practices for which prioritization is relevant 7.1.1.2 Minimum viable products (MVP) and services 7.1.1.2.1 Practices for which a minimum viable approach is relevant 7.1.1.3 Product or service ownership 7.1.1.3.1 Practices for which product or service ownership is relevant 7.1.1.4 A/B testing 7.1.1.4.1 Practices for which A/B testing is relevant 7.2 Know how to use the following practices to contribute to achieving valuable investments [Syllabus Reference: 4.2, BL3] 7.2.1 Portfolio management [Syllabus Reference: 4.2a, BL3] 7.2.1.1 Purpose and description 7.2.1.2 Practice Success Factors (PSF) 7.2.1.2.1 Ensuring sound investment decisions for programmes, projects, products, and services within the organization's resource constraints 7.2.1.2.2 Ensuring the continual monitoring, review, and optimization of the organization's portfolios 7.2.2 Relationship management [Syllabus Reference: 4.2b, BL3] 7.2.3 Purpose and description 7.2.4 Practice Success Factors (PSF) 7.2.4.1 Establish and continually improve an effective and healthy approach to relationship management across the organization 7.2.4.2 Ensure effective and healthy relationships within the organization 7.2.4.3 Ensure effective and healthy relationships between the organization and its external stakeholders 7.2.4.3.1 Service relationship 7.2.4.3.2 Non-service relationship 7.3 Know how the service provider ensures fast development is achieved [Syllabus Reference: 4.3, BL3] 7.3.1 Techniques for fast development 7.3.1.1 Infrastructure as code (IaC) 7.3.1.1.1 Practices for which infrastructure as code is relevant 7.3.1.2 Loosely coupled information system architecture 7.3.1.2.1 Practices for which loosely coupled information system architecture is relevant 7.3.1.3 Reviews 7.3.1.3.1 Retrospectives 7.3.1.3.1.1 Practices for which retrospectives are relevant 7.3.1.3.2 Blameless post-mortems 7.3.1.3.2.1 Practices for which blameless post-mortems are relevant 7.3.1.4 Continual business analysis 7.3.1.4.1 Practices for which continual business analysis is relevant 7.3.1.5 Continuous integration, continuous delivery, and continuous deployment (CI/CD) 7.3.1.5.1 Practices for which CI/CD are most relevant 7.3.1.6 Continuous testing 7.3.1.6.1 Practices for which continuous testing is most relevant 7.3.1.7 Kanban 7.3.1.7.1 Practices for which Kanban is relevant 7.4 Know how to use the following practices to contribute to achieving fast development [Syllabus Reference: 4.4, BL3] 7.4.1 Architecture management [Syllabus Reference: 4.4a, BL3] 7.4.1.1 Purpose and description 7.4.1.2 Practice Success Factors (PSF) 7.4.1.2.1 Ensuring that organization’s strategy is supported with a target reference architecture 7.4.1.2.2 Ensuring that organization’s architecture is continually evolving to the target state 7.4.2 Business analysis [Syllabus Reference: 4.4b, BL3] 7.4.2.1 Purpose and description 7.4.2.2 Practice Success Factors (PSF) 7.4.2.2.1 Establish and continually improve an organization-wide approach to business analysis to ensure that it is conducted in a consistent and effective manner 7.4.2.2.2 Ensure that current and future needs of the organization and its customers are understood, analysed, and supported with timely, efficient, and effective solution proposals 7.4.3 Deployment management [Syllabus Reference: 4.4c, BL3] 7.4.3.1 Purpose and description 7.4.3.2 Continuous integration, continuous delivery, and continuous deployment (CI/CD) 7.4.3.3 Practice Success Factors (PSF) 7.4.3.3.1 Establishing and maintaining effective approaches to the deployment of services and service components across the organization. 7.4.3.3.2 Ensuring the effective deployment of services and service components in the context of the organization’s value streams. 7.4.4 Service validation and testing [Syllabus Reference: 4.4d, BL3] 7.4.4.1 Purpose and Description 7.4.4.1.1 Service validation 7.4.4.1.2 Testing 7.4.4.2 Practice Success Factor (PSF) 7.4.4.2.1 Defining and agreeing an approach to the validation and testing of the organization's products, services, and components in line with the organization's requirements for speed and quality of service changes 7.4.4.2.2 Ensuring that new and changed components, products, and services meet agreed criteria 7.4.4.2.2.1 Test organization 7.4.4.2.2.2 Test planning and control 7.4.4.2.2.3 Test analysis and design 7.4.4.2.2.4 Test preparation and implementation / execution and incident management 7.4.4.2.2.5 Test progress, reporting and exit criteria 7.4.4.2.2.6 Test closure 7.4.5 Software development and management [Syllabus Reference: 4.4e, BL3] 7.4.5.1 Purpose and Description 7.4.5.2 Terms and Concepts 7.4.5.3 Practice Success Factors (PSF) 7.4.5.3.1 Agree and improve an organization's approach to development and management of software 7.4.5.3.2 Ensure that software continually meets organization's requirements and quality criteria throughout its lifecycle 7.5 Know how the service provider ensures resilient operations are achieved [Syllabus Reference: 4.5, BL3] 7.5.1 Techniques for resilient operations 7.5.1.1 Technical debt 7.5.1.1.1 Practices for which technical debt is relevant 7.5.1.2 Chaos engineering 7.5.1.2.1 Practices for which chaos engineering is relevant 7.5.1.3 Definition of Done 7.5.1.3.1 Practices for which the definition of done is relevant 7.5.1.4 Version control 7.5.1.4.1 Practices for which version control is relevant 7.5.1.5 AIOps 7.5.1.5.1 Practices for which AIOps is relevant 7.5.1.6 ChatOps 7.5.1.6.1 Practices for which ChatOps is relevant 7.5.1.7 Site reliability engineering (SRE) (with toil concept) 7.5.1.7.1 Practices for which SRE is relevant 7.6 Know how to use the following practices to contribute to achieving resilient operations [Syllabus Reference: 4.6, BL3] 7.6.1 Availability management [Syllabus Reference: 4.6a, BL3] 7.6.1.1 Purpose and description 7.6.1.2 Practice Success Factors (PSF) 7.6.1.2.1 Identifying service availability requirements 7.6.1.2.2 Measuring, assessing, and reporting service availability 7.6.1.2.3 Treating service availability risks 7.6.2 Capacity and performance management [Syllabus Reference: 4.6b, BL3] 7.6.2.1 Purpose and description 7.6.2.2 Practice Success Factors (PSF) 7.6.2.2.1 Identifying service performance and capacity requirements 7.6.2.2.2 Measuring, assessing, and reporting service performance and capacity 7.6.2.2.3 Treating service performance and capacity risks 7.6.3 Monitoring and event management [Syllabus Reference: 4.6c, BL3] 7.6.3.1 Purpose and description 7.6.3.2 Practice Success Factor (PSF) 7.6.3.2.1 Establish and maintain approaches/models that describe the various types of events and monitoring capabilities needed to detect them 7.6.3.2.2 Ensure that timely, relevant and sufficient monitoring data is available to relevant stakeholders 7.6.3.2.3 Ensure that events are detected, interpreted, and if needed acted upon as quickly as possible. 7.6.4 Problem management [Syllabus Reference: 4.6d, BL3] 7.6.4.1 Purpose and description 7.6.4.2 Problem control 7.6.4.3 Practice Success Factors (PSF) 7.6.4.3.1 Identifying and understanding the problems and their impact on services 7.6.4.3.2 Optimizing problem resolution and mitigation 7.6.5 Service continuity management [Syllabus Reference: 4.6e, BL3] 7.6.5.1 Purpose and description 7.6.5.2 Practice Success Factors (PSF) 7.6.5.2.1 Developing and managing service continuity plans 7.6.5.2.1.1 Continuity plans 7.6.5.2.2 Mitigating service continuity risks 7.6.5.2.3 Ensuring awareness and readiness 7.6.6 Infrastructure and platform management [Syllabus Reference: 4.6f, BL3] 7.6.6.1 Purpose and description 7.6.6.2 Practice Success Factors (PSF) 7.6.6.2.1 Establish an infrastructure and platform management approach to meet evolving organizational needs 7.6.6.2.2 Ensure that the infrastructure and platform solutions meet the organization’s current and anticipated needs 7.7 Know how the service provider ensures co-created value is achieved [Syllabus Reference: 4.7, BL3] 7.7.1 Techniques for co-created value 7.7.1.1 Service experience 7.7.1.1.1 Practices for which service experience is relevant 7.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer [Syllabus Reference: 4.8, BL3] 7.8.1 Relationship management [Syllabus Reference: 4.8a, BL3] 7.8.1.1 Purpose and description 7.8.1.2 Practice Success Factors (PSF) 7.8.1.2.1 Establish and continually improve an effective and healthy approach to relationship management across the organization 7.8.1.2.2 Ensure effective and healthy relationships within the organization 7.8.1.2.3 Ensure effective and healthy relationships between the organization and its external stakeholders 7.8.1.2.3.1 Service relationship 7.8.1.2.3.2 Non-service relationship 7.8.2 Service design [Syllabus Reference: 4.8b, BL3] 7.8.2.1 Purpose and description 7.8.2.2 Practice Success Factors (PSF) 7.8.2.2.1 Establishing and maintaining an effective organization-wide approach to service design 7.8.2.2.2 Ensuring that services are fit for purpose and fit for use throughout their lifecycle 7.8.3 Service desk [Syllabus Reference: 4.8c, BL3] 7.8.3.1 Purpose and description 7.8.3.2 Practice Success Factors (PSF) 7.8.3.2.1 Enabling and continually improving effective, efficient, and convenient communications between the service provider and its users 7.8.3.2.2 Enabling the effective integration of user communications into value streams. 7.9 Know how the service provider ensures assured conformance is achieved [Syllabus Reference: 4.9, BL3] 7.9.1 Techniques for assured conformance 7.9.1.1 DevOps Audit Defense Toolkit 7.9.1.1.1 Practices for which the DevOps Audit Defense Toolkit is relevant 7.9.1.2 DevSecOps 7.9.1.2.1 Practices for which DevSecOps is relevant 7.9.1.3 Peer review 7.9.1.3.1 Practices for which peer review is relevant 7.10 Know how to use the following practices to contribute to achieving assured conformance [Syllabus Reference: 4.10, BL3] 7.10.1 Information security management [Syllabus Reference: 4.10a, BL3] 7.10.1.1 Purpose and description 7.10.1.2 Practice Success Factors (PSF) 7.10.1.2.1 Developing and managing information security policies and plans 7.10.1.2.2 Mitigating information security risks 7.10.1.2.3 Exercising and testing information security management plans 7.10.2 Risk management [Syllabus Reference: 4.10b, BL3] 7.10.2.1 Purpose and description 7.10.2.2 Practice Success Factors (PSF) 7.10.2.2.1 Establishing governance of risk management 7.10.2.2.2 Nurturing a risk management culture and identifying risks 7.10.2.2.3 Analysing and evaluating risks 7.10.2.2.3.1 Qualitative risk analysis 7.10.2.2.3.2 Quantitative risk analysis 7.10.2.2.4 Treating, monitoring, and reviewing risks
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