ITIL 4 Foundation Training Course Training 課程
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ITIL 4 Foundation Training Course Training 課程
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ITIL 4 Foundation Training Course Training 課程 ITIL 4 Foundation Training Course Training 課程

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ITIL® 4 Foundation Certificate in IT Service Management Course (English)
Short name:ITIL 4 Foundation Training Course

Video On Demand is available with different language audio options:
  • Date & Time
  • Introduction
  • Features
  • Exam Info
  • Contents

SYSTEMATIC is an officially authorized ITIL® education centre, and courses are taught by accredited instructors and using certified teaching materials.

Only we dare to offer this guarantee:
This course comes with a pass guarantee!



Recommended Service: Video On Demand (Watch at home: 0%, Watch at school: 100%)
You can register via WhatsApp, phone, or this website. Once we confirm that a place has been reserved for you, you can pay the course fee by FPS. The process is simple!
Code Place Available Booking Schedule Course Fee (Up to 10% off)  
FL2603AV Any
Please refer to individual locations
$2,480
# (plus $3,985 exam fee)
按此報名:ITIL 4 Foundation Training Course Training 課程
FL2603MV Mongkok Mon-Fri: 14:30 - 22:15; Sat: 13:45 - 21:30;
Sun: 10:15 - 18:00 (Closed on public holidays)
Only $2,356
(5% off)

# (plus $3,985 exam fee)
按此報名:ITIL 4 Foundation Training Course Training 課程
FL2603OV Kwun Tong Tue, Thur & Fri: 14:15 - 22:00;
Sat & Sun: 12:15 - 20:00
(Closed on Mon, Wed & public holidays)
Only $2,232
(10% off)

# (plus $3,985 exam fee)
按此報名:ITIL 4 Foundation Training Course Training 課程
FL2603PV North Point Tue, Thur & Fri: 14:15 - 22:00;
Sat & Sun: 12:15 - 20:00
(Closed on Mon, Wed & public holidays)
Only $2,232
(10% off)

# (plus $3,985 exam fee)
按此報名:ITIL 4 Foundation Training Course Training 課程
FL2603SV Shatin Tue, Thur & Fri: 14:15 - 22:00;
Sat & Sun: 12:15 - 20:00
(Closed on Mon, Wed & public holidays)
Only $2,232
(10% off)

# (plus $3,985 exam fee)
按此報名:ITIL 4 Foundation Training Course Training 課程
FL2603YV Tuen Mun Tue, Thur & Fri: 14:15 - 22:00;
Sat & Sun: 12:15 - 20:00
(Closed on Mon, Wed & public holidays)
Only $2,232
(10% off)

# (plus $3,985 exam fee)
按此報名:ITIL 4 Foundation Training Course Training 課程
* Government departments can use P Card for payment.
If using P Card to pay the exam fee, an additional 2.5% administrative fee will be added.
# Attention: Required by the ITIL® official authorization institution,
the exam fee must be paid together with the course fee upon course enrolment.
Total fee ($2,232 / $2,356 / $2,480 + $3,985) already includes the fee required for the exam.
Free trial at school: Please call to schedule an appointment with our staff for the first hour. View phone numbers for each location
Mongkok 2332-6544
Kwun Tong 3563-8425
North Point 3580-1893
Shatin 2151-9360
Tuen Mun 3523-1560
Free review at school: In order to repeatedly review the entire course, students can review the lesson recordings an unlimited number of times at the selected location during the service period!
Instructor Support: Students can ask course related questions after watching a lesson and our course instructor is eager to answer questions one-on-one!
Pass Guarantee: Half-price exam retake. The guarantee period is one month from when you begin watching the final lesson. Please be sure to purchase your exam voucher from our centre.
Course Hours: 12 Hours
Service Period: Four weeks starting from the enrolment date. The learning progress is under your control; you can speed it up or slow it down.
Instructor: Franco (Teaching Course List)
Watch at School: Details and demonstration video


Recommended Service: Video On Demand (Watch at home: 100%, Watch at school: 0%)
You can register via WhatsApp, phone, or this website. Once we confirm that a place has been reserved for you, you can pay the course fee by FPS. The process is simple!
Code Place Available Schedule Course Fee  
FL2603HH Home You can watch the lessons unlimited times within the service period; 24 hours a day, 7 days a week (including public holidays). $2,480
# (plus $3,985
exam fee)
Enrol: ITIL 4 Foundation Certificate in IT Service Management Course
FL2603IH Home (Overseas) You can watch the lessons unlimited times within the service period; 24 hours a day, 7 days a week (including public holidays). $2,976
# (plus $3,985
exam fee)
按此報名:ITIL 4 Foundation Training Course Training 課程
* Government departments can use P Card for payment.
If using P Card to pay the exam fee, an additional 2.5% administrative fee will be added.
# Attention: Required by the ITIL® official authorization institution,
the exam fee must be paid together with the course fee upon course enrolment.
Total fee ($2,480 + $3,985) already includes the fee required for the exam.
Free trial at school: Please call to schedule an appointment with our staff for the first hour. View phone numbers for each location
Mongkok 2332-6544
Kwun Tong 3563-8425
North Point 3580-1893
Shatin 2151-9360
Tuen Mun 3523-1560
Instructor Support: Students can ask course related questions after watching a lesson and our course instructor is eager to answer questions one-on-one!
Pass Guarantee: Half-price exam retake. The guarantee period is one month from when you begin watching the final lesson. Please be sure to purchase your exam voucher from our centre.
Course Hours: 12 Hours
Prohibited software of "Watch at Home": Software that potentially infringe our copyright.
Service Period: Four weeks starting from the enrolment date. The learning progress is under your control; you can speed it up or slow it down.
Instructor: Franco (Teaching Course List)
Watch at Home: Terms and rules of service, enrolment procedure and demonstration video


District Address Tel Education Bureau
Reg. No.
Mongkok Rm 1802 - 1807, 18/F., Richmond Commercial Building, 109 Argyle St., Mongkok, Kowloon. 2332-6544 533459
Kwun Tong Room G2, 12/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Kowloon. 3563-8425 588571
North Point Shop 01-02, 3/F, Workingberg Commercial Building, 41-47 Marble Road, North Point, Hong Kong. 3580-1893 591262
Shatin Office M, 10/F, Kings Wing Plaza 1, 3 On Kwan Street, Shek Mun, Shatin, New Territories. 2151-9360 604488
Tuen Mun Room 1708, 17/F., Tuen Mun Parklane Square, 2 Tuen Hi Road, Tuen Mun. 3523-1560 592552
Attention! Customers must check the school's registration number with the education bureau to confirm that the school is registered, in order to avoid unnecessary losses!


SYSTEMATIC is an officially authorized ITIL® education centre, and courses are taught by accredited instructors and using certified teaching materials.

Only we dare to offer this guarantee:
This course comes with a pass guarantee!


ITIL® stands for Information Technology Infrastructure Library. ITIL® describes best practices in service management. Since ITIL® content is built upon contributions from various services, service managers, academic research, consultants, and other sources, the methods described in ITIL® are highly objective and have broad applicability. ITIL® 4 is the latest version of ITIL®.

The following is the ITIL® 4 Certification Scheme


Copyright © AXELOS Limited 2023. Used under permission of AXELOS Limited. All rights reserved.


Our centre's ITIL® 4 Foundation Certificate in IT Service Management course is taught by Franco, an ITIL® accredited instructor with many years of experience teaching ITIL® courses, using training materials developed in-house by our centre. The course content covers all requirements of the ITIL® 4 Foundation syllabus and focuses on key exam topics to help students pass the examination.

Course Name: ITIL 4 Foundation Certificate in IT Service Management Course
- Short name: ITIL 4 Foundation Training Course
Course Hours: 12 hours (4 sessions)
Suitable For: For those interested in ITIL®
Language of instruction: English
Course Notes: The notes are written primarily in English by our instructor, with some English text accompanied by Chinese translations.

SYSTEMATIC is an officially authorized ITIL® education centre, and courses are taught by accredited instructors and using certified teaching materials.

Only we dare to offer this guarantee:
This course comes with a pass guarantee!


1. ITIL® Certified Instructor: Taught by professional ITIL® certified instructor.
2. ITIL® Approved Teaching Materials: This course will be taught using ITIL® 4 Foundation accredited materials developed by our centre .
3. Provide mock exam questions: Our centre provides students with mock exam questions for ITIL® 4 Foundation, with standard answers provided for each question.
4. Pass guarantee: Students who fail their first ITIL® 4 Foundation exam at our centre can apply for a half-price retake, provided they meet the following four requirements:
1. Class attendance must be 85% or higher.
2. Students must take the ITIL® 4 Foundation exam through our centre's arrangement and at our centre.
3. Before their first ITIL® 4 Foundation exam, students must take our centre's pre-exam test and achieve a score of 90% or higher.
4. The application must be submitted within one month of the course completion date.
5. Free review: Students of traditional lessons can review the lesson recordings for free within three months after the course ends.

SYSTEMATIC is an officially authorized ITIL® education centre, and courses are taught by accredited instructors and using certified teaching materials.

Only we dare to offer this guarantee:
This course comes with a pass guarantee!


Students can choose to take the ITIL® 4 Foundation exam at our centre or at home.

Students who choose to take the exam at our centre must contact our staffs for arrangement.

  • Telephone: 3580-1893
  • Office hours: Tuesday, Thursday and Friday: 14:15 - 22:00; Saturday and Sunday: 12:15 - 20:00 (Closed on Monday, Wednesday and public holidays)

Exam Time

Systematic
Mon to Fri
Sat
Sun
Public holidays
Mong Kok
14:45 - 22:15
14:00 - 21:30
10:30 - 18:00
Closed

Systematic
Tue, Thu & Fri
Sat & Sun
Mon, Wed & Public holidays
North Point
14:30 - 22:00
12:30 - 20:00
Closed


Students who choose to take the exam at home need to prepare their own computer for the exam, and the exam environment and computer must meet the following requirements.

Exam environment requirements:

  • There is only one doorway for access in and out of the room.
  • The room is private, and you can be sure you will be alone for the entire exam.
  • The walls and desk/table(s) are clear of all unnecessary and/or unauthorized items (eg, posters, post-it notes, papers and books).
  • Where note paper or other resources are allowed, you can and should have this available on your desk for your exam onboarding. You must show these authorized items to the Proctor on request, so they can ensure there is nothing on them that could provide an unfair advantage.
  • No screens are visible, other than the screen which is being used to take the exam.
  • There is adequate light to ensure the Proctor can see you clearly throughout the exam. Light should not be directed toward the webcam.

Exam computer requirements:

  • Windows ® 11, Windows ® 10 version 17763 or later (Windows 10S is not supported), Windows ® 8.1, Windows ® 8.
  • Internet Explorer version 10 or greater.
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (Minimum requirements).
  • Active Full-Time/Broadband internet connection of at least 4Mbps.
  • 16-bit monitor (at least 15") with screen resolution 1024 x 768 or higher.
  • Speakers and microphone.
  • Keyboard and mouse or another pointing device (keyboard set to English characters).
  • A single web camera you can rotate.
  • Cameras are clear and free from obstruction.
  • You can rotate your webcam 360 degrees, low and high, to show all areas of the room, including under the desk, the desk surface and any other areas that may pose a risk to exam security.
  • The computer sound settings are set to Speakers and Microphones. Headsets are not allowed during the exam.
  • The screen and webcam are positioned so that you and the doorway of the room are fully visible to the Proctor through the webcam.
  • You are sat comfortably and can maintain the same position, in full view of the Proctor, throughout the exam.

The examination fee is HK$3,985.




SYSTEMATIC is an officially authorized ITIL® education centre, and courses are taught by accredited instructors and using certified teaching materials.

Only we dare to offer this guarantee:
This course comes with a pass guarantee!



Course Name: ITIL 4 Foundation Certificate in IT Service Management Certification Course
- Abbr: ITIL 4 Foundation Training Course


1 Introduction

2 Quoted ITIL® text from publications

3 Bloom's levels (BL)
3.1 BL1
3.2 BL2

4 Understand the key concepts of service management [Syllabus Reference: 1]
4.1 Recall the definition [Syllabus Reference: 1.1]
4.1.1 Service [Syllabus Reference: 1.1a]
4.1.2 Utility [Syllabus Reference: 1.1b + 1.2g]
4.1.3 Warranty [Syllabus Reference: 1.1c + 1.2h]
4.1.4 Customer [Syllabus Reference: 1.1d]
4.1.5 User [Syllabus Reference: 1.1e]

4.1.7 Service management [Syllabus Reference: 1.1f]
4.2 Describe the key concepts of creating value with services [Syllabus Reference: 1.2]
4.2.1 Value [Syllabus Reference: 1.2b]
4.2.2 Cost [Syllabus Reference: 1.2a]
4.2.3 Organization [Syllabus Reference: 1.2c]
4.2.4 Output [Syllabus Reference: 1.2e]
4.2.5 Outcome [Syllabus Reference: 1.2d]
4.2.6 Risk [Syllabus Reference: 1.2f]
4.3 Describe the key concepts of service relationships [Syllabus Reference: 1.3]
4.3.1 Service provision [Syllabus Reference: 1.3c]
4.3.2 Service consumption [Syllabus Reference: 1.3d]
4.3.3 Service relationship management [Syllabus Reference: 1.3b]
4.3.4 Service offering [Syllabus Reference: 1.3a]

5 Understand the four dimensions of service management [Syllabus Reference: 3]
5.1 Describe the four dimensions of service management [Syllabus Reference: 3.1]
5.1.1 Organizations and people [Syllabus Reference: 3.1a]
5.1.2 Information and technology [Syllabus Reference: 3.1b]
5.1.3 Partners and suppliers [Syllabus Reference: 3.1c]
5.1.4 Value streams and processes [Syllabus Reference: 3.1d]

6 Understand the purpose and components of the ITIL® service value system (SVS) [Syllabus Reference: 4]
6.1 Describe the ITIL® service value system [Syllabus Reference: 4.1]

7 Understand how the ITIL® guiding principles can help an organization adopt and adapt service management [Syllabus Reference: 2]
7.1 Describe the nature, use and interaction of the guiding principles [Syllabus Reference: 2.1]
7.2 Explain the use of the guiding principles [Syllabus Reference: 2.2]
7.2.1 Focus on value [Syllabus Reference: 2.2a]
7.2.1.1 Introduction
7.2.1.2 Applying the principle
7.2.2 Start where you are [Syllabus Reference: 2.2b]
7.2.2.1 Introduction
7.2.2.2 Applying the principle
7.2.3 Progress iteratively with feedback [Syllabus Reference: 2.2c]
7.2.3.1 Introduction
7.2.3.2 Applying the principle
7.2.4 Collaborate and promote visibility [Syllabus Reference: 2.2d]
7.2.4.1 Introduction
7.2.4.2 Applying the principle
7.2.5 Think and work holistically [Syllabus Reference: 2.2e]
7.2.5.1 Introduction
7.2.5.2 Applying the principle
7.2.6 Keep it simple and practical [Syllabus Reference: 2.2f]
7.2.6.1 Introduction
7.2.6.2 Applying the principle
7.2.7 Optimize and automate [Syllabus Reference: 2.2g]
7.2.7.1 Introduction
7.2.7.2 Applying the principle

8 Understand the activities of the service value chain, and how they interconnect [Syllabus Reference: 5]
8.1 Describe the interconnected nature of the service value chain and how this supports value streams [Syllabus Reference: 5.1]
8.2 Describe the purpose of each value chain activity [Syllabus Reference: 5.2]
8.2.1 Purpose of Plan [Syllabus Reference: 5.2a]
8.2.2 Purpose of Improve [Syllabus Reference: 5.2b]
8.2.3 Purpose of Engage [Syllabus Reference: 5.2c]
8.2.4 Purpose of Design & transition [Syllabus Reference: 5.2d]
8.2.5 Purpose of Obtain/build [Syllabus Reference: 5.2e]
8.2.6 Purpose of Deliver & support [Syllabus Reference: 5.2f]

9 Know the purpose and key terms of 15 ITIL® practices [Syllabus Reference: 6]
9.1 Recall the purpose of the following ITIL® practices [Syllabus Reference: 6.1]
9.1.1 Information security management [Syllabus Reference: 6.1a]
9.1.2 Relationship management [Syllabus Reference: 6.1b]
9.1.3 Supplier management [Syllabus Reference: 6.1c]
9.1.4 IT asset management [Syllabus Reference: 6.1d]
9.1.5 Monitoring and event management [Syllabus Reference: 6.1e]
9.1.6 Release management [Syllabus Reference: 6.1f]
9.1.7 Service configuration management [Syllabus Reference: 6.1g]
9.1.8 Deployment management [Syllabus Reference: 6.1h]
9.1.9 Continual improvement [Syllabus Reference: 6.1i]
9.1.10 Change enablement [Syllabus Reference: 6.1j]
9.1.11 Incident management [Syllabus Reference: 6.1k]
9.1.12 Problem management [Syllabus Reference: 6.1l]
9.1.13 Service request management [Syllabus Reference: 6.1m]
9.1.14 Service desk [Syllabus Reference: 6.1n]
9.1.15 Service level management [Syllabus Reference: 6.1o]
9.2 Recall definitions of the following ITIL® terms [Syllabus Reference: 6.2]
9.2.1 IT asset [Syllabus Reference: 6.2a]
9.2.2 Event [Syllabus Reference: 6.2b]
9.2.3 Configuration item [Syllabus Reference: 6.2c]
9.2.4 Change [Syllabus Reference: 6.2d]
9.2.5 Incident [Syllabus Reference: 6.2e]
9.2.6 Problem [Syllabus Reference: 6.2f]
9.2.7 Known error [Syllabus Reference: 6.2g]

10 Understand 7 ITIL® practices [Syllabus Reference: 7]
10.1 Explain the following ITIL® practices in detail, including how they fit within the service value chain [Syllabus Reference: 7.1]
10.1.1 Continual improvement including the continual improvement model [Syllabus Reference: 7.1a]
10.1.1.1 Details
10.1.2 Change enablement [Syllabus Reference: 7.1b]
10.1.2.1 Details
10.1.3 Incident management [Syllabus Reference: 7.1c]
10.1.3.1 Details
10.1.4 Problem management [Syllabus Reference: 7.1d]
10.1.4.1 Details
10.1.5 Service request management [Syllabus Reference: 7.1e]
10.1.5.1 Details
10.1.6 Service desk [Syllabus Reference: 7.1f]
10.1.6.1 Details
10.1.7 Service level management [Syllabus Reference: 7.1g]
10.1.7.1 Details

11 Appendix: ITIL® practices
11.1 Introduction to ITIL® practices
11.1.1 Types of management practices
11.1.1.1 General management practices
11.1.1.2 Service management practices
11.1.1.3 Technical management practices
11.1.2 “Table of contents” of management practices

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


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