ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 國際認可證書課程

ITIL^® 是 Information Technology Infrastructure Library 的簡稱。ITIL^® 描述服務管理的最佳實務。由於 ITIL^® 的內容建基於不同的服務、服務經理、學術研究、顧問等，故此 ITIL^® 所描述的方法相當中肯、應用層面亦相當廣泛。

ITIL^® 4 是最新的 ITIL^® 版本，以下是 ITIL^® 4 的 Certification Scheme:

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本中心的 ITIL^® 4 Specialist: Drive Stakeholder Value (DSV) 國際認可證書課程是由教授 ITIL^® 課程多年的 ITIL^® 認可導師 Franco 配合本中心自行編制的教材授課，課程內容覆蓋 ITIL^® 4 Specialist: Drive Stakeholder Value (DSV) 所要求的內容，針對考試重點授課，使同學能通過考試。

學員可以選擇在本中心或在家應考 ITIL^® 4 Specialist: Drive Stakeholder Value (DSV) 考試。

選擇本中心考試的學員，請學員必須聯絡本中心職員以作安排。

• 電話：3580-1893
• 辦公時間：一至五：14:15 - 22:00；六及日：12:15 - 20:00 (星期三及公眾假期休息)

選擇在家考試的學員，學員需要自行準備電腦考試，而考試環境和電腦需要符合以下的要求。

考試環境要求:

• There is only one doorway for access in and out of the room.
• The room is private, and you can be sure you will be alone for the entire exam.
• The walls and desk/table(s) are clear of all unnecessary and/or unauthorized items (e.g., posters, post-it notes, papers and books).
• Where note paper or other resources are allowed, you can and should have this available on your desk for your exam onboarding. You must show these authorized items to the Proctor on request, so they can ensure there is nothing on them that could provide an unfair advantage.
• No screens are visible, other than the screen which is being used to take the exam.
• There is adequate light to ensure the Proctor can see you clearly throughout the exam. Light should not be directed toward the webcam.

考試電腦要求:

• Windows^® 11, Windows^® 10 version 17763 or later (Windows 10S is not supported), Windows^® 8.1, Windows^® 8.
• Internet Explorer version 10 or greater.
• Dual-core 2.4GHz CPU or faster with 2GB of RAM (Minimum requirements).
• Active Full-Time/Broadband internet connection of at least 4Mbps.
• 16-bit monitor (at least 15") with screen resolution 1024 x 768 or higher.
• Speakers and microphone.
• Keyboard and mouse or another pointing device (keyboard set to English characters).
• A single web camera you can rotate.
• Cameras are clear and free from obstruction.
• You can rotate your webcam 360 degrees, low and high, to show all areas of the room, including under the desk, the desk surface and any other areas that may pose a risk to exam security.
• The computer sound settings are set to Speakers and Microphones. Headsets are not allowed during the exam.
• The screen and webcam are positioned so that you and the doorway of the room are fully visible to the Proctor through the webcam.
• You are sat comfortably and can maintain the same position, in full view of the Proctor, throughout the exam.
  

考試費為 HK$4,682。

同學需於報讀課程時出示 ITIL^® 4 Foundation 證書正本以辦理手續。