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Implementing Cisco Voice Communications and QoS v8.0 (CVOICE v8.0)
Describe a dial plan
- Describe a numbering plan
- Describe digit manipulation
- Describe path selection
- Describe calling privileges
Describe the basic operation and components involved in a VoIP call
- Describe VoIP call flows
- Describe RTP, RTCP, cRTP, and sRTP
- Describe H.323
- Describe MGCP
- Describe Skinny Call Control Protocol
- Describe SIP
- Identify the appropriate gateway signaling protocol for a given scenario
- Choose the appropriate codec for a given scenario
- Describe and Configure VLANs
Implement Cisco Unified Communications Manager Express to support endpoints using CLI
- Describe the appropriate software components needed to support endpoints
- Configure DHCP, NTP and TFTP
- Describe the differences between the different types of ephones and ephone-dns
- Configure Cisco Unified Communications Manager Express endpoints
Describe the components of a gateway
- Describe the function of gateways
- Describe DSP functionality
- Describe the different types of voice ports and their usage
- Describe dial peers and the gateway call routing process
- Describe codecs and codec complexity
Implement a gateway
- Configure analog voice ports
- Configure digital voice ports
- Configure dial-peers
- Configure digit manipulation
- Configure calling privileges
- Verify dial-plan implementation
- Implement fax support on a gateway
Implement Cisco Unified Border Element
- Describe the Cisco Unified Border Element features and functionality
- Configure Cisco Unified Border Element to provide address hiding
- Configure Cisco Unified Border Element to provide protocol and media interworking
- Configure Cisco Unified Border Element to provide call admission control
- Verify Cisco Unified Border Element configuration and operation
Describe the need to implement QoS for voice and video
- Describe causes of voice and video quality issues
- Describe how to resolve voice and video quality issues
- Describe QoS requirements for voice and video traffic
Describe and configure the DiffServ QoS model
- Describe the DiffServ QoS model
- Describe marking based on CoS, DSCP, and IP Precedence
- Configure layer 2 to layer 3 QoS mapping
- Describe trust boundaries
- Configure trust boundary on Cisco switches
- Describe the operations of the QoS classifications and marking mechanisms
- Describe Low Latency Queuing
- Describe the operations of the QoS WAN Link Efficiency mechanisms
- Enable QoS mechanisms on switches using AutoQoS
- Configure Low Latency Queuing
Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)
Perform initial set up of a Cisco Unified Communications Manager cluster
- Describe Cisco Unified Communications Manager cluster architecture
- Describe Cisco Unified Communications Manager redundancy designs
- Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
- Determine the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services
Describe and configure Cisco Unified Communications Manager to support on-cluster calling
- Configure a Cisco Unified Communications Manager group
- Configure Cisco Unified Communications Manager profiles and device pools
- Configure Cisco Unified Communications Manager templates
- Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
- Describe the tool for Auto-Registered Phones Support functionality
Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling
- Describe Cisco Unified Communications Manager digit analysis
- Implement gateways
- Configure route patterns
- Configure route lists and route groups
- Implement toll-fraud prevention
- Configure digit manipulation
- Describe the functions and usage of calling search spaces and partitions
- Implement calling privileges
Describe and configure Cisco Unified Communications Manager media resources
- Describe media resources
- Configure MeetMe conferencing and software conferencing resources
- Configure Music on Hold
- Configure Media Resource Groups and Media Resource Group Lists
Describe and configure the Cisco Unified Communications Manager to support features and applications
- Configure IP phone services
- Configure Cisco Unified Communications Manager native presence features
- Configure Cisco Unified Mobility
Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0)
Describe and implement centralized call processing redundancy
- Describe device fail over
- Configure call survivability
- Configure Cisco Unified Survivable Remote Site Telephony operation
- Configure Cisco Unified Communications Manager Express to provide redundancy
- Configure MGCP Fallback operation
- Verify redundancy operations
Describe and configure a multi-site dial plan for Cisco Unified Communication Manager
- Describe the issues with multi-site dial plans
- Describe the differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
- Implement trunks
- Describe globalized call routing
- Implement a numbering plan for multi-site topologies
- Configure tailend hop off
Implement call control discovery and Cisco Inter Company Media Exchange
- Configure Service Advertisement Framework Forwarder
- Configure Service Advertisement Framework Client Control
- Configure Service Advertisement Framework Call Control Discovery
Implement bandwidth management and Call Admission Control
- Configure regions
- Implement transcoders and MTPs
- Configure locations
- Implement RSVP agents
- Implement SIP precondition
- Describe functionality of a gatekeeper
- Implement gatekeeper-based Call Admission Control
- Configure Automated Alternate Routing
- Configure multi-site Music on Hold
Implement mobility features
- Configure Cisco Unified Communications Manager Device Mobility
- Configure Cisco Extension Mobility
Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)
Configure Cisco Unity Connection
- Choose the appropriate desktop messaging interface for client machines
- Integrate Cisco Unity Connection and Cisco Unified Communications Manager
- Configure Cisco Unity Connection system settings
- Describe call management options
- Configure call routing options
- Configure audiotext applications
- Configure Cisco Unity Connection partitions and search spaces
- Configure account policies, subscriber classes of service, and subscriber templates
- Import user accounts into Cisco Unity Connection
- Troubleshoot Cisco Unity Connection
Configure Cisco Unity Express using the GUI
- Choose the appropriate desktop messaging interface for endpoints
- Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
- Configure Cisco Unity Express system settings
- Configure call routing options
- Configure auto-attendant
- Configure account policies, subscriber classes of service, and subscriber templates
- Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
- Troubleshoot Cisco Unity Express
Configure VPIM to network Cisco Unity Connection and Cisco Unity Express
- Describe VPIM
- Configure VPIM on Cisco Unity Connection
- Configure VPIM on Cisco Unity Express
Implement Cisco Unified Presence Solution
- Describe the function and operation of Cisco Unified Presence
- Describe Cisco Unified Presence solution components
- Describe the Cisco Unified Presence solution communication flows
- Configure Cisco Unified Communications Manager for integration with Cisco Unified Presence
- Integrate Cisco Unified Presence with Cisco Unified Communications Manager
- Integrate Cisco Unified Presence with Cisco Unified Communications applications
- Troubleshoot Cisco Unified Presence
Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)
Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues
- Describe the steps that can be used to identify a problem with a given unified communication system
- Identify tools available for troubleshooting
- Identify tools available for monitoring
Identify available tools to operate and troubleshoot a Unified Communications System
- Describe troubleshooting and monitoring tools
- Determine appropriate tools to use for troubleshooting and monitoring system
- Correlate events based on traces, logs, debugs and output of monitoring tools
- Parse and interpret traces, logs, debugs and output of monitoring tools
Troubleshoot registration issues
- Troubleshoot issues with endpoint registration
- Troubleshoot issues with gateway registration
Troubleshoot call setup issues
- Troubleshoot intersite call setup issues
- Troubleshoot intrasite call setup issues
- Troubleshoot off-net call setup issues
Troubleshoot database issues
- Troubleshoot database replication issues in Cisco Unified Communications Manager
Troubleshoot call control discovery and Cisco Inter Company Media Exchange
- Troubleshoot Service Advertisement Framework Forwarder issues
- Troubleshoot Service Advertisement Framework Client Control issues
- Troubleshoot Service Advertisement Framework Call Control Discovery issues
Troubleshoot application issues
- Troubleshoot Cisco Extension Mobility issues
- Troubleshoot Cisco Unified Communications Manager Device Mobility issues
- Troubleshoot Cisco Unified Mobility issues
Troubleshoot media resources
- Troubleshoot Music on Hold
- Troubleshoot conference bridges
- Troubleshoot transcoders
- Troubleshoot MTP
Troubleshoot voice quality issues
- Troubleshoot echo
- Troubleshoot dropped calls
- Troubleshoot audio quality issues
備註：課程內容及編排會因應實際需要而作出調整，恕不另行通知。
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