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想定期知道最新課程及優惠嗎?
免費訂閱本中心的課程通訊!

課堂錄影隨時睇 10 大優點之地點方便:本中心位於旺角、觀塘、北角、沙田及 屯門,就近港鐵站!

ITIL® Expert 國際認可證書課程 (ITIL v3 2011 版本)
課程簡稱:ITIL Expert Training Course (ITIL v3 2011)

  • 課程簡介
  • 課程特點
  • 考試須知
  • 成功學員

本中心為 ITIL® 官方授權教育中心,課程以認可導師及教材教授。

關於本課程之相關考試:
ITIL® 官方已定了其考試的最後限期日為 2021 年 12 月 31 日 (五)。
建議報讀 ITIL® 4 系列課程


課時: 135 小時,包括 :

IT Infrastructure Library (ITIL®) 由英國政府的電腦和電信局 (The Central Computer and Telecommunications Agency) 所開發。ITIL® 制定一系列 IT 服務管理架構,有效而靈活地運用資源,提升服務水平,實現服務價值。

ITIL® 認證分為四個級別,分別為 ITIL® Foundation, ITIL® Intermediate, ITIL® Expert 及 ITIL® Master。ITIL® 的認證體系是採用「積分制」的方式計算,每個 ITIL® 認證都有一定的積分,例如ITIL® Foundation值 2 分,ITIL® Expert : Managing Across the Lifecycle值 5 分。累計達22分就可以取得 ITIL® Expert 資格。詳情可參考下圖。



本中心為 ITIL® 官方授權教育中心,課程以認可導師及教材教授。

1. ITIL® 認可導師: 專業ITIL® 認可導師教授。
2. ITIL® 認可教材: 本課程會使用ITIL® 認可教材教授。
3. 6科考試合格保障: 以ITIL : SS為例,本中心ITIL Expert 國際認可證書課程學員於第一次考ITIL : SS若不合格,可申請半費重考ITIL : SS一次,但必須符合下列的三項要求:
1. 於 ITIL : SS 出率須達 85% 或以上。
2. 學員於第一次應考 ITIL : SS 考試前,必須進行本中心的 ITIL : SS 試前測驗,並取得 90% 或以上的分數。
3. 於上課結束日之 1 個月內作出申請。
而 ITIL : SD , ITIL : ST , ITIL : SO , ITIL : CSI 及 ITIL : MALC 均如 ITIL : SS 般的安排。
4. 免費重讀: 傳統課堂學員可於課程結束後三個月內免費重看課堂錄影。

本中心為 ITIL® 官方授權教育中心,課程以認可導師及教材教授。

ITIL® Expert : Managing Across the Lifecycle 是高級證書。高級證書意即你不能直接考取 ITIL® Expert : Managing Across the Lifecycle ,而必須首先考取到以下證書,才可考取 ITIL® Expert : Managing Across the Lifecycle !

  • ITIL® Foundation
  • ITIL® Intermediate : Service Strategy
  • ITIL® Intermediate : Service Design
  • ITIL® Intermediate : Service Transition
  • ITIL® Intermediate : Service Operation
  • ITIL® Intermediate : Continual Service Improvement

取得合格成績後,就獲頒 ITIL® Expert 證書

學員可以選擇在本中心或在家應考 ITIL® Expert : Managing Across the Lifecycle 考試。

選擇本中心考試的學員,請學員必須聯絡本中心職員以作安排。

  • 電話:3580-1893
  • 辦公時間:一至五:14:15 - 22:00;六及日:12:15 - 20:00 (星期三及公眾假期休息)

選擇在家考試的學員,學員需要自行準備電腦考試,而考試環境和電腦需要符合以下的要求。

考試環境要求:

  • There is only one doorway for access in and out of the room.
  • The room is private, and you can be sure you will be alone for the entire exam.
  • The walls and desk/table(s) are clear of all unnecessary and/or unauthorized items (e.g., posters, post-it notes, papers and books).
  • Where note paper or other resources are allowed, you can and should have this available on your desk for your exam onboarding. You must show these authorized items to the Proctor on request, so they can ensure there is nothing on them that could provide an unfair advantage.
  • No screens are visible, other than the screen which is being used to take the exam.
  • There is adequate light to ensure the Proctor can see you clearly throughout the exam. Light should not be directed toward the webcam.

考試電腦要求:

  • Windows® 11, Windows® 10 version 17763 or later (Windows 10S is not supported), Windows® 8.1, Windows® 8.
  • Internet Explorer version 10 or greater.
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (Minimum requirements).
  • Active Full-Time/Broadband internet connection of at least 4Mbps.
  • 16-bit monitor (at least 15") with screen resolution 1024 x 768 or higher.
  • Speakers and microphone.
  • Keyboard and mouse or another pointing device (keyboard set to English characters).
  • A single web camera you can rotate.
  • Cameras are clear and free from obstruction.
  • You can rotate your webcam 360 degrees, low and high, to show all areas of the room, including under the desk, the desk surface and any other areas that may pose a risk to exam security.
  • The computer sound settings are set to Speakers and Microphones. Headsets are not allowed during the exam.
  • The screen and webcam are positioned so that you and the doorway of the room are fully visible to the Proctor through the webcam.
  • You are sat comfortably and can maintain the same position, in full view of the Proctor, throughout the exam.

考試費及向授權機構安排考試的行政費 : HK$4,200

欲知道作答時間、題目總數、合格分數等詳細考試資料,可瀏覽本中心網頁 "各科考試分數資料"。



本中心為 ITIL® 官方授權教育中心,課程以認可導師及教材教授。

恭喜以下同學成功取得 ITIL® Intermediate / Expert 認證:

  • Alban Ng
  • Anthony Lam
  • C. F. Cho
  • C. W. Li
  • Chi Ling Ko
  • Chie Fung Mak
  • Chris Ho
  • Chris Man
  • Chun Ting Lau
  • Derek Chan
  • Derrick Chu
  • Dickson Lau
  • Frank Ng
  • G. Cheung
  • Heidi Wong
  • Henry Ng
  • Him Tat Wong
  • Hoi Shun Chen
  • Hui Pui Chan
  • J. T. Lau
  • Jacky Ho
  • Jessica Cheung
  • Jim Wong
  • K. M. Mok
  • Ka Kei Leung
  • Ka Man Chan
  • Kai Ip Chan
  • Kevin Li
  • Kim Chung Chan
  • King Fai Lim
  • M. C. Kan
  • Manson Law
  • Maurice Lai
  • Ming Lung Wu
  • Ming Min BI
  • Ming Sze
  • Ningyu Yi
  • Perry Fan
  • Raymond Sao
  • Rex Chung
  • Rick Tam
  • S. L. Chan
  • S. Wong
  • S.W. Ho
  • Sam Tsui
  • Sang Ho Loh
  • Shun Kit Leung
  • Tak Ming Chan
  • Tak Po Chan
  • Tak Sang YIP
  • Tat Chai Ng
  • Terry Yau
  • Tung Wa Ng
  • Vincent Leung
  • W.H. Pin
  • Wai Hong Chan
  • Wai Kong Kwan
  • Wai Ming Chang
  • Wei Ping Wang
  • Wilkin Lo
  • Wilson Yu
  • Y. Yang
  • Y.Y. Yu
  • Yan Kin Tang
  • 由於人數眾多,因此未能盡錄。
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


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